Service and Support

Lennox Product Warranty

For more than a hundred years, Lennox has set the standard for home comfort with innovative heating, cooling, and indoor air quality products. We stand behind our products with warranty coverage designed to protect your investment and ensure your peace of mind.

Lennox Comprehensive Product Warranty for Residential Applications
For residential applications, all Lennox residential products come with a 5-year parts and a 5-year labour warranty (limited only by the requirement for installation, commissioning, operation and maintenance in accordance with the relevant Lennox guidelines and Terms and Conditions of Sale).

For residential applications, Lennox gas ducted heaters also carry a 10-year parts only warranty on the heat exchanger, the heart of all ducted heaters. The use of premium components and stringent quality control procedures provide owners with unparalleled peace of mind.

Lennox Comprehensive Product Warranty for Commercial Applications
For commercial applications, we warrant that your Lennox equipment will deliver its rated heating and cooling capacity when installed, commissioned, operated and maintained in accordance with Lennox guidelines as detailed in the relevant Lennox documentation and Terms and Conditions of Sale.

If, within 2 years of the date of original invoice, any part of your new Lennox equipment fails because of a manufacturing defect, Lennox will supply a replacement part free of charge, provided that the equipment has been installed, commissioned, operated and maintained in accordance with the relevant Lennox guidelines and Terms and Conditions of Sale.

WARRANTY IS AVAILABLE TO AUSTRALIA & NEW ZEALAND CUSTOMERS ONLY.  You can register your Product Warranty by downloading the Product Warranty Agreement form below.  Warranty registration is a quick and easy way of protecting your Lennox purchase.

Download the Lennox Warranty Terms (Effective March 2017) here


To register a Lennox Product warranty, please download the Lennox Warranty Terms and post the completed form to;

Lennox Heating & Air Conditioning
c/o Kirby HVACR Pty Ltd, Locked Bag 63, Wetherill Park, NSW 1851. 

Contact Us

Lennox heating and

air conditioning

(distributed by Kirby HVAC&R Pty Ltd)

ABN 42 624 910 041

Australia 13 23 50

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