Service and Support

Lennox Product Warranty


For more than a hundred years, Lennox has set the standard for home comfort with innovative heating, cooling, and indoor air quality products. We stand behind our products with warranty coverage designed to protect your investment and ensure your peace of mind.

Lennox Comprehensive Product Warranty for Residential Applications
For residential applications, all Lennox residential products come with a 5-year parts and a 5-year labour warranty (limited only by the requirement for installation, commissioning, operation and maintenance in accordance with the relevant Lennox guidelines and Terms and Conditions of Sale).

For residential applications, Lennox gas ducted heaters also carry a 10-year parts only warranty on the heat exchanger, the heart of all ducted heaters. The use of premium components and stringent quality control procedures provide owners with unparalleled peace of mind.

Lennox Comprehensive Product Warranty for Commercial Applications
For commercial applications, we warrant that your Lennox equipment will deliver its rated heating and cooling capacity when installed, commissioned, operated and maintained in accordance with Lennox guidelines as detailed in the relevant Lennox documentation and Terms and Conditions of Sale.

If, within 2 years of the date of original invoice, any part of your new Lennox equipment fails because of a manufacturing defect, Lennox will supply a replacement part free of charge, provided that the equipment has been installed, commissioned, operated and maintained in accordance with the relevant Lennox guidelines and Terms and Conditions of Sale.

WARRANTY IS AVAILABLE TO AUSTRALIA & NEW ZEALAND CUSTOMERS ONLY.  You can register your Product Warranty by downloading the Product Warranty Agreement form or completing the online form below.  Warranty registration is a quick and easy way of protecting your Lennox purchase.

Download the Lennox Warranty Terms (Effective March 2017) here

 

Warranty Registration Form

 

 

 

 

Contact Us

Lennox heating and

air conditioning

(a division of Heatcraft

Australia Pty Ltd)

ACN 000 056 717

Australia 13 23 50

New Zealand 0800 653 330

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